The Stanbic IBTC Bank Job Vacancies in Nigeria, April 2016

The Stanbic IBTC Bank a leading African banking group that has for years focused on emerging markets globally. If you want to know about the mainstay of South Africa’s financial system for 150 years then think Stanbic IBTC Bank. It has branches in 16 countries across the African continent.

One of the targets of the Standard Bank is that as a firm believer in technical innovation, they tend to help the company to guarantee exceptional client service and leading edge financial solutions.

The  growing global success reflects the company’s  commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.  In other to To help Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.

Job Title:   Team Lead Contact Centre – Hausa/Yoruba

Job Details
Wealth and Investment
Job Purpose

  • The Call Center Team Leader is to ensure that the team delivers superior customer service to External and Internal clients’ queries and enquiries through various communication channels such as telephone and e-mail, in areas as providing customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.
  • The supervisor manages, leads and supports a dynamic team in its day to day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery

Key Responsibilities/Accountabilities

  • Incoming Calls Monitoring
  • Ensure maintenance of 5 minutes average agents’ talk time with clients
  • Maintain warm, cheerful and professional responses to clients’ enquiries
  • Follow up calls of clients with peculiar enquiries and requests as well as liaising with other departments regarding clients’ Contributions, Withdrawals and Payments
  • Follow up process to resolve clients issues
  • Maintain daily records of incoming calls treatment
  • Monitor Call Centre Personnel Performance on ACD system
  • Maintain appropriate call duration
  • Analysis of incoming call volume on continuous basis
  • Analysis of call complaints and preferring possible solutions
  • Answer inbound calls as well as assist customers during peak call period/traffic
  • NAV Notes Management by ensuring team members interactions are captured correctly and appropriately reflecting clients’ true representation at the time of call.
  • Achieve customer loyalty and retention by coaching agents to deliver quality customer service to both internal and external clients whenever services are required. Telemarketing of SIPML products and service via customer loyalty. Understand and resolve Clients’ enquiries we come in contact with either via Telephone.
  • Create the awareness in the mind of the Client regarding the importance and relevance of having a Pensions Account under the Pension Reforms Act 2014
  • Deal with Clients in a Proficient and Professional Capacity, displaying a profound understanding of their enquiries while showing compassion and a pleasant personality
  • Achieve Quality Customer Service by being proactive in meeting and possibly exceeding client’s expectations.
  • Managing the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets
  • Aid in the develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management
  • Aid in developing  the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management
  • Ensuring delivery of team /unit targets, service level components, quality and productivity targets & indicators
  • Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience on every call
  • Coaching and developing of team members – Leadership for a team of 15 call centre officers who would be emotionally intelligent to manage different clients.
  • Recommendations for product and process development based on customer feedback and analysis of the same.
  • Compiling daily/weekly/quarterly reports on team’s performance and customer feedback
  • Identify specific training needs for Contact Centre Officers assigned to him/her and adjusting targets to suit the needs of the business.
  • Monitor Industry trend as well as competitors to ensure the team is not running on outdated processes.

Preferred Qualification and Experience

  • Minimum of a First Degree

Knowledge/Technical Skills/Expertise

  • Experience in managing and leading a successful team
  • Hands on experience on phone applications used in the call centre and customer service roles
  • Passionate
  • Good interpersonal skills, communication and telephone skills
  • Experience in pension fund administration

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Job Title:   Treasury Accountant

Job Details
Group Finance: budgeting and forecasting, creating interim and annual financial statements, facilitating internal mergers and acquisitions, as well as dealing with analysts and investors.
Job Purpose
To provide a routine product reporting on income statement and balance sheet and reconciliation function within the Product Control Division of Global Markets Finance
Key Responsibilities/Accountabilities
Key Responsibilities:

  • Daily calculation of P&L, utilising market data from Market Risk and Deal Data from front end dealing system and Core Banking System.
  • Daily reconciliation of the P&L and product balance sheet between front office dealing systems, core banking systems, general ledger and dealers, utilising market data from Market Risk and Deal Data from front end dealing system and Core Banking System.
  • Daily reporting, analyses and investigation of P&L and product balance sheet.
  • Investigation and resolution of daily P&L and balance sheet variances.
  • Preparation of periodic P&L and balance sheet summaries/analyses.
  • Liaison with all front office related areas (recons, front-office, back office and market risk).
  • Internal client liaison.
  • Ad-hoc assignments, projects and systems work.
  • Design relevant business processes and system deliverables to implement new products and systems according to Global Markets Financial Control requirements.

Key Performance Measures:

  • Resolution of outstanding items within the set deadline.
  • Reporting of month-end intercompany balances before 12 noon of first working day of the new month.
  • Daily advice of accurate trade settlement before 9am.
  • Timely  reporting and resolution of all general ledger differences
  • Timely remittances of statutory obligations
  • Ensuring that all relevant financial information is updated on a daily basis for prompt financial decision.

Preferred Qualification and Experience

  • Finance/Accounting Degree, ACA, ACCA, CFA or any other relevant financial degree.
  • At least 7 years’ experience working in product control or similar environment (finance or risk support role would be sufficient)
  • Knowledge/Technical Skills/Expertise
  • A good understanding of financial instruments
  • A clear understanding of Accounting for financial instruments.
  • Knowledge of Calypso software.

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Job Title:  Legal Officer – CIB Transactional Legal Services

Job Details
Group Legal: guidance across all areas and geographies to ensure: every transaction is appropriately negotiated, documented and implemented, losses arising from litigation are minimised, and legal issues carrying negative reputational consequences are avoided.
Job Purpose

  • Assist in providing legal services and support on Corporate Banking and TPS
  • Transactions.
  • Review and preparation of Facility Letters for CIB Credit.
  • Providing general legal advice and opinions to CB & TPS Business Teams.
  • Providing support to the CB & TPS Business Teams to deliver stellar customer service.
  • Review general documentation and agreements for CB & TPS Transactions.
  • Handle such other ad hoc tasks and matters as may be assigned by the Team Head.
  • Key Responsibilities/Accountabilities
  • Maintain a high level of  customer service
  • Maintain workflow within the Team and support Business to achieve their objectives.
  • Ensure prompt issuance of Facility letters and other Transaction documentation.
  • Keep and maintain accurate records of all Transaction documentation.
  • Partner with CIB Business Teams and provide the Business with robust and effective Legal support.

Preferred Qualification and Experience

  • LLB  (minimum of 2.2)   BL   –  5 – 7  years in a core  legal function within  a bank  or organization that either provides credit services or is  closely involved in the preparation of documents relating to the grant of credits
  • Knowledge/Technical Skills/Expertise
  • Ability to draft in accordance with defined templates facility letters for CIB transactions that minimize and mitigate the bank’s risk.
  • Provide comprehensive and  accurate legal advice on various issues that arise during the course of  CIB transactions
  • Ability to draft documents that minimize the legal risk and provide legal protection to Stanbic IBTC in the various  transactions generated by its CIB business
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Job Title:  Legal Officer – PBB Transactional Legal Services

Job Details
Group Legal: guidance across all areas and geographies to ensure: every transaction is appropriately negotiated, documented and implemented, losses arising from litigation are minimised, and legal issues carrying negative reputational consequences are avoided.
Job Purpose

  • Assist in the provision of Legal Services on PBB transactions.
  • Providing general legal advice and opinions to PBB Business Teams, Units and Branches.

Key Responsibilities/Accountabilities

  • Maintain a high level of  customer service
  • Maintain workflow within the Team
  • Keep and maintain accurate records of Transaction documentation and perfection of collateral.
  • Partner with PBB Business Teams and provide the Business with robust and effective Legal support.

Preferred Qualification and Experience

  • Ability to provide comprehensive and  accurate legal advice on various issues that arise during the course of  PBB transactions

Knowledge/Technical Skills/Expertise

  • Comprehensive knowledge in relation to the creation and maintenance of valid securities for the credits created for Stanbic IBTC’s  PBB customers

Click Here to Apply for this Position

Job Title:   Legal Officer – Litigation and Dispute Resolution

Job Details
Group Legal: guidance across all areas and geographies to ensure: every transaction is appropriately negotiated, documented and implemented, losses arising from litigation are minimised, and legal issues carrying negative reputational consequences are avoided.
Job Purpose

  • Assist in the provision of legal services relating to litigation commenced by and against the Bank.
  • Provide legal support to the Credit Recovery Teams for recovery of delinquent loans.

Key Responsibilities/Accountabilities

  • Maintain a high level of customer service to clients.
  • Maintain workflow within the Team and prevent service disruption.
  • Maintain accurate and updated records on all litigation involving Stanbic IBTC.

Preferred Qualification and Experience

  • LLB  BL – 3 – 4 years active  litigation  experience

Knowledge/Technical Skills/Expertise

  • Ability to provide legal advice in relation to disputes involving the Stanbic IBTC group and its customers / third parties.
  • Ability to represent the Stanbic IBTC group in  its interaction with various Law enforcement agencies like the Nigeria Police ,  EFCC, ICPC
  • Ability to negotiate amicable  settlements of disputes

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Job Title:   Manager, Operational Risk

Job Details
Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
Job Purpose
Continuously improve the operational risk processes with the intention of adding value to business whilst introducing practices that are fit for purpose in line with leading global practices
Key Responsibilities/Accountabilities

  • Implementation, validation and monitoring of operational risk management processes within the business
  • Support Manager to ensure that the business management are fully appraised of the operational risk status
  • Provide operational risk tools training support to the business
  • Validate reported operational incidents and exceptions, perform root cause analyses, identify potential opportunities for improvements to upstream processes/systems. Provide adequate operational risk review and evaluation of new product releases, and emerging risks due changes to products and service offerings within the business
  • Support Manager in ensuring that in-country and head office operational risk deliverables and strategies are met
  • Perform sample-based back-testing analysis on specific operationally vulnerable areas to pre-empt the development of standards, procedures and process maps where operational gaps exist across businesses
  • Support  RCSA facilitation  and KRI’s workshops with business; and monthly collation and validation of Key Risk Indicators, and other relevant ERM metrics
  • Assist in development of a cross departmental communications program on cross cutting operational risk issues, including those relating to shared enablement functions such as Finance, Operations, IT, HR and Risk divisions
  • Support Manager in Monitoring bank’s insurance cover by way of review of the insurance return to ensure that assets are adequately protected against losses
  • Pro-actively identify control deficiencies from Internal Audit, Risk Assurance, Forensics, BCM, incident reports and external sources (those outside of immediate environment) and through gap analysis to ensure ‘fit for purpose remediation by business of any risk exposures
  • Effective performance and career management of subordinates
  • Confirmation of incidents on AVANON
  • Loss data reconciliation and monitoring of operational risk loss numbers.

Preferred Qualification and Experience

  • A relevant tertiary qualification
  • Masters, MBA, or professional qualifications such as CFA is advantageous
  • Strong operational risk experience within financial services/industry (retail, commercial and corporate and investment banking) with working knowledge of banking systems, procedures and controls

Knowledge/Technical Skills/Expertise

  • Business product knowledge, including understanding of financial processes in order to be able to determine their impact on risk and control
  • Familiarity with operational risk regulatory environment e.g. Basel II (AMA), Sarbanes Oxley, etc. preferable though not essential)
  • Practical knowledge of how to input, access and utilise information from the network/systems to analyse and forecast trends

Click Here to Apply for this Position

The Stanbic IBTC Bank Job Vacancies in Nigeria, April 2016

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