HOW TO CLEAR THE E-017 ERROR ON GOTV

HOW TO CLEAR THE E-017 ERROR ON GOTV

The truth must be said no matter what. The E-017 error was not actually a major issue for Gotv users but of recent, it has has suddenly become popular on Gotv decoders.
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My actual experience with the E-017 may be quite different from your experience. This is my story my people. Some times ago, I paid for my Gotv subscription the via Quickteller option before the expiry date for the then current subscription on my decoder but to my greatest surprise, my viewing was stopped on my decoder on the day my current subscription expired despite the the fact that i have made payment.

This happened during the public holiday so all effort to reach their Customer care was a dead end.
I actually sent them mails to Gotv customer care along with a copy of the mail forwarded to quickteller, Quickteller support responded same day but my dear Gotv customer care might still be yet to receive all the mails because even the mail from quickteller to Gotv customer care is still yet to be attended to. Later on I decided to go paid Multichoice office a visit on the first working day after the public holiday and the problem was resolved finally.

So I will be teaching you how to clear the E-017 error on your Gotv decoder.

As I told you initially, we have methods two methods to actually clear this error.

1. You are to  make sure your subscription is active i.e you are to make sure you have made a successful subscription which must not expired. Then use your phone to send the reactivation SMS in this format.
RESET IUC NUMBER as a message to 4688 for example RESET 2003029600 to 4688 (where 2003029600 is your IUC Number)

Please note that using this method will be better during the day (from 8a.m – 7p.m)
 
 The IUC digit NUMBER are those digits on the red label located under the decoder

2. Using this method, you will be required to call Gotv customer care.

The Gotv Customer care line is 012703232. You may decide to listen to the voice prompt and follow the instruction but I will advise you DON’T follow the voice prompt instruction because the machine will definitely forward your call automatically to one of their agents.

Surely any of these two methods will definitely work for you. Enjoy the Gotv subscription

HOW TO CLEAR THE E-017 ERROR ON GOTV

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